SELLING AND WARRANTY CONDITIONS
1. Applicability of these General Terms of Sale
1.1 All sales of goods by IDOMUS to customers (the “Client”) shall be made in accordance with these General Terms of Sale, which shall be deemed an integral part of any actual sale of goods between IDOMUS and the Client.
1.2 These Terms cancel any conflicting terms and provisions contained in the order or any other document issued by the Client.
1.3 Illustrations and descriptions contained in IDOMUS catalogues and other printed materials are provided for information purposes only. IDOMUS may change them at any time without prior notice.
2. Orders
2.1 All orders shall be deemed placed based on the items included in the goods list and any of its amendments. IDOMUS reserves the right to accept or reject, in whole or in part, any order submitted by the Client, in accordance with these General Terms of Sale and subject to the availability of the ordered goods.
2.2 The Client may not partially or fully cancel an order more than 3 days after receipt of the order confirmation. If an order is cancelled after this deadline, the Client shall pay IDOMUS a portion of the price of the goods proportionate to the losses incurred.
3. Prices
3.1 IDOMUS sells goods to the Client at the prices stated in the IDOMUS price list applicable on the date of delivery. New IDOMUS price lists supersede previous ones.
4. Delivery and storage
4.1 IDOMUS delivers goods to the address specified by the Client, which shall be fixed.
4.2 Goods are transported by regions, taking into account the value of the shipment as determined by IDOMUS.
4.3 The place of transfer of the goods may be the IDOMUS premises at V. Krėvės pr. 129, Kaunas. By separate agreement, goods may be delivered to the Client’s specified address, in which case the Client shall pay the delivery costs.
4.4 If the Client fails to collect manufactured goods within 7 days from the date of manufacture, IDOMUS shall have the right to issue an invoice and require payment.
5. Title to goods
5.1 Title to the goods shall pass to the Client only upon full payment of the goods.
6. Warranty Terms and Conditions
6.1. Warranty periods:
6.1.1. A 24-month warranty is provided for the main gate structure.
6.1.2. Gate panels are covered by a 60-month anti-corrosion warranty.
6.1.3. For wear and tear parts (lifting springs, cables, and rollers), business clients are provided with a 12-month (or up to the specified number of cycles) contractual quality warranty. This warranty covers only manufacturing defects and does not apply to the natural wear and tear of the parts. Upon expiration of the contractual warranty period, claims from business clients shall be handled in accordance with the procedure established by the Civil Code of the Republic of Lithuania. For private clients, a statutory 24-month warranty applies, which covers only manufacturing defects and does not apply to the natural wear and tear of the parts.
6.1.4. Drives and automation: a 24-month warranty is provided in accordance with the manufacturer's terms and conditions.
6.1.5. Installation works: A 5-year warranty is provided, starting from the date of signing the handover and acceptance certificate or the issuance date of the invoice.
6.1.6 Paid (post-warranty) service and repair works: a 3-month warranty is provided, which applies exclusively to the quality of the workmanship. New parts installed during the repair are subject to the standard warranty periods specified in Clause 6.1 of these terms, based on the respective client type.
6.2. Mandatory Conditions for warranty validity:
6.2.1. General operating procedures: to ensure proper operation of the equipment, the Buyer must strictly adhere to the manufacturer's operating instructions. Regular technical maintenance (service) of the equipment must be performed at least once every 12 months, with the completed work recorded in the service logbook.
6.2.2 Conditions for business clients (legal entities and individuals engaged in commercial activities): For business clients, the annual technical maintenance specified in clause
6.2.1 is a mandatory condition for the validity of the warranty. This maintenance must be performed exclusively by "IDOMUS" or its authorized partners. If a business client is more than 30 calendar days late in performing the mandatory technical maintenance, the Seller's warranty obligations are terminated automatically.
6.2.3 Conditions for private clients (individuals purchasing equipment for personal needs): For private clients, the technical maintenance specified in clause
6.2.1 is strongly recommended. The statutory 24-month warranty for private clients is not terminated automatically; however, warranty repairs shall not be provided, and damages shall not be compensated if it is determined that the equipment failure was directly caused by the client's failure to adhere to the manufacturer's instructions, improper operation of the equipment, or failure to perform the necessary technical maintenance.
6.3. Rectification of Defects: Defects arising during the warranty period due to the fault of the equipment manufacturer or installer will be rectified free of charge by "IDOMUS" or its authorized technicians within a reasonable time agreed upon with the Client.
6.4. Warranty Exclusions (the warranty shall not apply if):
6.4.1. Operating and maintenance instructions for the equipment have been violated;
6.4.2. Defects were caused by mechanical damage, power surges, natural disasters, or the actions of third parties;
6.4.3. Repair or modification of the equipment was performed by persons not authorized by IDOMUS;
6.4.4. The equipment was used for purposes other than intended (e.g., domestic gates used at industrial intensity).
7. Warranty exclusions — cases where warranty obligations do not apply
7.1 Any mechanical damage caused by the Client’s fault (e.g., equipment disassembled or tampered with by the Client);
7.2 Naturally wearing parts (e.g., return/compensation springs, gate rollers, cables, motor brushes, worm shafts, gears, accumulators/batteries, bulbs, voltage fuses, etc.);
7.3 Failures caused by improper electrical supply or disturbances in the electrical network;
7.4 Use of equipment in aggressive environments (car washes, salt storage facilities, acidic or alkaline environments, seacoast);
7.5 Independent repair, reworking, or structural modifications carried out by the User or third parties;
7.6 Failures resulting from external mechanical impact, improper use, or use of the equipment for purposes other than its intended use;
7.7 Failures resulting from the use of consumables or accessories not recommended by IDOMUS;
7.8 Failures caused by increased friction due to insufficient lubrication of equipment and related mechanisms;
7.9 Equipment installed by persons other than IDOMUS technicians or authorised personnel. IDOMUS is not liable for losses or damage resulting from improper installation of products.
7.10 Damage occurring during transport when the transport is not carried out by IDOMUS;
7.11 The Client has not fully paid for the equipment or installation works;
7.12 IDOMUS’s operations are disrupted due to unforeseen circumstances such as war, civil unrest, catastrophes, natural disasters, border or information blockades, and import restrictions.
7.13 Claims relating to technical parameters if those parameters conform to the manufacturer’s specifications;
7.14 IDOMUS shall not be liable for defects arising from the joining or mixing of products supplied by parties other than IDOMUS.
7.15 Equipment not covered by this warranty shall be repaired at the Client’s expense. If the equipment cannot be repaired, IDOMUS may, at its discretion and at the Client’s expense, replace it with new equipment.
8. Warranty service procedures
8.1 When submitting equipment for warranty repair, the Client must deliver it to the IDOMUS headquarters at V. Krėvės pr. 129, Kaunas (in exceptional cases where the equipment cannot be dismantled — e.g., gates, doors — authorised IDOMUS service representatives may, by mutual agreement, attend the installation site). All costs related to the transport of the item shall be borne by the Client.
8.2 If the alleged malfunction is not confirmed and/or the defects are not covered by warranty obligations, all costs related to transport, fault diagnosis, and repair shall be borne by the Client.
8.3 When submitting equipment for warranty repair, the Client must provide the purchase document (invoice or warranty certificate).
8.4 Equipment must be delivered to IDOMUS in packaging that ensures safe transport. If equipment is delivered without packaging, IDOMUS shall not be liable for any mechanical damage incurred during transport.
8.5 Equipment or its components are accepted by IDOMUS by drawing up a consignment note for the defective equipment.
8.6 If a part or component of a warranty item is replaced, the warranty period for the replaced part shall coincide with the original purchase date of the item.
8.7 If IDOMUS determines that a product has manufacturing or material defects, it shall be, at IDOMUS’s option, repaired or replaced with a new product.
8.8 If the Client does not collect the equipment within 6 months after repair, UAB “Idomus” shall have the right to cease storing the equipment.
8.9 The duration of warranty repair depends on the nature and complexity of the defect. The duration may vary if parts/components/goods need to be ordered.
9. Complaints and liability for defective products
9.1 The Buyer, upon receipt of the goods and accompanying documents, who, upon external inspection, discovers manufacturing or material defects, must submit a written claim describing the defects/failures, together with the equipment documents and photographs.
9.2 If the Client fails to comply with this requirement, warranty service shall not apply. If manufacturing or material defects cannot be detected by external inspection, the right to lodge complaints shall be lost if notice is not sent to IDOMUS or by email to info@idomus.lt within 5 calendar days from receipt of the goods.
9.3 IDOMUS accepts liability only for defective products; it shall not be held liable for damage to property or personal injury arising from the sale or use of the goods.
10. Payment terms and default interest
10.1 All payments must be made exclusively to IDOMUS in the manner and within the deadlines stated on the invoice. 10.2. If the Client is in default of any agreed payment, IDOMUS shall have the right, without prior notice:
10.2.1. to suspend the execution of the order and/or withhold the delivery of other goods pending advance payment;
10.2.2. to require the Client to provide additional security (guarantees) for the performance of its obligations;
10.2.3. at its sole discretion, to deem any agreement with the Client (including those not directly related to the overdue payment) as terminated. In such an event, the Client shall not be entitled to any indemnity or compensation for losses.
11. Dispute resolution
11.1. Any disputes arising out of or in connection with this Agreement shall be settled through negotiations. Failing an amicable settlement, such disputes shall be resolved in the competent courts of the Republic of Lithuania based on the location of IDOMUS’s registered office, in accordance with the laws of the Republic of Lithuania.